We're here to help
Someone you know set up Kinfolder so that, when it mattered, you wouldn't be left searching. This page explains what to do, why it's genuine, and how to reach a real person if you need one.
First, the important part
The person who left you the booklet set it up themselves and paid for it, so this moment would be easier for you. It isn't a scam, and it isn't junk mail.
Reaching the folder is free for you. Kinfolder will never ask you to pay, or for your bank details or passwords, to release what was left for you. You only ever confirm your own identity.
Nothing was shared until the right moment, and access is given only to the person who was chosen — after a careful check that it's really you.
If anything ever feels off, don't follow a link you're unsure about. Come straight to www.kinfolder.com/help or email us, and we'll confirm everything for you.
How to get access
It's free, for Mac and Windows. Everything happens safely inside the app, on your own device.
Create a passkey with your face, fingerprint or device PIN. That's how we know it's really you — no passwords to remember.
Choose “I've been given access,” then enter the code from your email or booklet. Once it's released, everything left for you opens.
Common questions
Turn to the page that names a trusted person. If that's you, follow the three steps above to reach the folder. If it isn't you, please pass the booklet to the person named.
No. Access is free for you. The person who set up Kinfolder already paid the one-time fee. We will never ask you for payment to release what was left for you.
Don't worry — email us at help@kinfolder.com. We can verify your identity another way and help you reach the folder.
Usually just a few minutes once you start the identity check. Some careful releases are set to take a little longer on purpose, as a safeguard — the page will tell you if so.
That's a sensible instinct. The safest thing is to ignore any link you're unsure about and come directly to www.kinfolder.com/help, or email help@kinfolder.com. We will never ask you for money or passwords.
No problem at all. Nothing is released without the deliberate steps above. Email us and we'll sort it out — and the owner can change or remove anything themselves at any time.
Yes. Once you have access you can download the whole folder as ordinary files with one click — it's yours to keep, with no lock-in.
Talk to a real person
We read every message, and we're gentle about it. Email us and a real person will help you reach what was left for you.
Email help@kinfolder.com
Kinfolder